Three years ago San Francisco based legal affairs journalist Susan Kostal attended one of our Design Thinking Legal workshops.  She wrote about her experience on the blog, 3 Geeks and a Law Blog.  

One of the most fascinating ideas out of this year’s LMA Legal Tech West conference was a workshop on design thinking.

Mark Beese of Leadership for Lawyers led attendees, myself included, in a design-thinking exercise to improve the onboarding process for lawyers and staff at a law firm. We were paired in teams and assigned to learn as much about our partner’s onboarding process, what they liked, what they didn’t, and then in rapid-fire mode come up with as many ideas as possible to solve their issues, whether they seemed feasible or not.

We were instructed to sketch these out, which, for someone used to working with words like me, unleashed a creativity and excitement about solving the problem that felt fresh and new.

Read Susan’s article on the experience, and how Design Thinking Legal is applied in the real world:

Design Thinking: User-Driven Legal Process Design Could Radically Change Delivery of Services